Terms of Service
These terms apply to all services booked through this site, under either the SocialMan or Mike the Filmer brand — both operated by the same business, based in Orlando, FL.
Sports Photo & Video Coverage (Mike the Filmer)
Bookings for single-game coverage are requests, not automatic confirmations. Because game locations frequently overlap, a Group Rate order confirms once enough teammates book the same game (currently 4+), or a family can book Guaranteed Coverage to lock in a specific game on its own (limited to dedicated coverage of one athlete per Guaranteed Coverage order). Weekend Game Film orders (national showcase tournaments) work the same way — coverage is confirmed once enough demand and schedule overlap allow it, with a guaranteed minimum number of games covered that weekend (currently 3+) rather than every game on the schedule.
Your payment method is saved securely, not charged, at the time of booking. A Group Rate order is only charged once it actually confirms (reaches its required teammate count, or is otherwise locked in by Mike); the target for confirming a single-game Group Rate order is 4 days before the game. Club Tournament Weekend orders — and other tournament-type bookings, such as single-day event coverage — work on the same save-then-charge basis but on a different cutoff: because tournament schedules are typically not finalized until the week of the event, coverage is confirmed once Mike has the event's final schedule in hand, usually by Thursday night before the event, sometimes Friday, rather than a fixed number of days out. An Orlando Fall League Saturday confirms once at least 4 players have booked for that day, from any team, or a team package is booked. Orlando Fall League orders are charged after the games, once the footage is in, rather than when they confirm; if the league postpones a Saturday for weather, orders move to the makeup date and nothing is charged until it has been played. An order that has not confirmed by its target date is not cancelled automatically: it stays saved and uncharged until Mike confirms or releases it. Guaranteed Coverage and season bookings are charged at the time of purchase, since they are confirmed immediately.
Once a booking is confirmed and charged, every reasonable effort is made to capture strong, usable footage and photos, but specific shots, moments, plays, or an exact quantity of photos or video clips are not guaranteed — lighting, weather, field/venue access, and playing time all affect what can be captured.
Mike the Filmer is not responsible if a player is injured before or during a game, is otherwise unable to participate, or if weather conditions, delays, cancellations, shortened games, or field/venue changes affect a scheduled event. Coverage of a rescheduled event is not automatically guaranteed and may require a new booking. If a confirmed and charged order is affected by a cancellation or reschedule outside of Mike's control, it will be honored at the rescheduled date/time where possible, or applied as a credit toward a future booking — no cash refunds are issued.
If unavailable for a confirmed event, the business reserves the right to assign an equally qualified or similarly experienced photographer and/or videographer as a substitute.
Archive Search (after-the-fact requests): for a game that already happened without a pre-booked order, a family may request an Archive Search — a deposit for Mike to search existing footage from that event for a specific player, and a completion fee if usable clips are found. Pricing is per event and is shown on that event's page before you book; see the Payment & Coverage Policy below for what is and isn't refundable. This applies equally to an individual game within a Club Tournament Weekend that a family didn't pre-book: each game requested is its own request, charged separately. Coverage of any specific player in any specific game is never guaranteed outside a pre-booked order.
Web Design, Social Media & Commercial Video Projects (SocialMan)
Web design and commercial video/photo projects begin with an agreed scope and typically require a deposit before work begins, with the balance due at agreed milestones or on completion. Revision rounds are included as outlined in your project scope; additional rounds beyond that scope may be billed separately. Monthly retainers (social media management, ad management) run month-to-month and can be canceled with 30 days' written notice (email is sufficient).
Payment & Ordering
Online payments are processed by Stripe. Card details are entered into Stripe's own secure fields and never reach this site's servers. Team Buyout and Program Buyout (single-day and full-weekend), Team Partner Coverage and Team Partner Season Pass, and web and commercial projects are all booked and invoiced directly rather than through the self-serve checkout. What is charged when, and what is refundable, is in the Payment & Coverage Policy below.
Payment & Coverage Policy
Sports coverage packages (single game, tournament, season, and add-ons): an order that never confirms is never charged, so there is nothing to refund. Once an order is confirmed and charged — Guaranteed Coverage, a confirmed Group Rate game, a confirmed Weekend Game Film order, or any season booking — all sales are final. No refunds, returns, or exchanges once charged, including for limited playing time, injuries, non-participation, or dissatisfaction with the amount of footage captured of a specific player. Guaranteed Coverage covers dedicated footage of one athlete only; it does not extend to teammates at the same game. Weekend Game Film guarantees a minimum of 3 games covered that weekend — the exact games covered can't be promised in advance due to schedule overlap. The Archive Search deposit (for a game that already happened without a pre-booked order) is charged at the time of order when Mike was filming that team's game, and is non-refundable regardless of whether usable clips are found — the one exception is a game Mike turns out not to have been at, where the deposit is refunded; a further completion fee applies if clips are found and the order is completed, based on how much usable footage turns up and on that event’s own pricing — the exact figures are shown on the event page before you book. It is always set so pre-booking is the cheaper route.
Delivery timelines: pre-booked coverage typically delivers in 1–5 days. If booked after the event has already happened, turnaround depends on how many other bookings are in the queue within that same roughly 2-week window — usually it's quicker than that. Rush delivery is available as a paid add-on where offered.
Footage storage: Mike keeps the footage from every game he films until his archive resets in early September each year, when the past season’s footage is deleted to make room for the new one. So a game filmed in October is kept until the following September, and a game filmed in August only until that September. Video links are good for 30 days from delivery; after that, a new link is $25 and works for 7 days. Archive Search, single-clip and recruiting-video requests can be made for any game still in the archive, as long as Mike filmed that game. Deleted footage can’t be recovered. Keeping footage is not a promise that a specific player appears in it: only a pre-booked order covers a specific player.
Web design & marketing projects: deposits are non-refundable once work has begun, since they cover time and resources already committed. Payments tied to a specific milestone are refundable only if that milestone's work has not yet started. Completed and delivered work (a launched site, delivered content, a completed ad campaign setup) is not refundable.
Monthly retainers: billing is month-to-month. Canceling stops future billing but does not refund the current billing period once work for that period has started.
Text Messaging Terms
Program name: SocialMan (Orlando, FL). SocialMan is the business behind the Mike the Filmer sports-coverage brand; texts about a Mike the Filmer booking are sent by SocialMan.
What the messages are. By opting in you agree to receive text messages from SocialMan about your booking — confirmations, schedule and field changes on the day of an event, notice that your video or photo album is ready, and occasional news about upcoming events we are covering.
How you opt in. Consent is given by ticking the text-message box on a booking form on this site, or by telling us in person or in writing that you would like texts. The box is unchecked by default. Consent to receive text messages is not a condition of any purchase — you can book, pay, and receive everything you ordered without ever agreeing to texts.
Message frequency varies depending on how many events you have booked and what is happening at them. Around an event you might get several in a day; between events, often none for weeks.
Message and data rates may apply. Your mobile carrier's standard rates for messages apply; we do not charge you for texts.
To stop: reply STOP to any message and you will be unsubscribed immediately, and will receive one final message confirming it. You can also email mike@gosocialman.com or call 407-487-2680.
For help: reply HELP to any message, email mike@gosocialman.com, or call 407-487-2680.
Carriers are not liable for delayed or undelivered messages.
Your number stays with us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. See the Text Messages section of our Privacy Policy for the full detail.
Opting out of texts does not affect your booking. We will still email you about it.
Privacy Policy
What information is collected, how it's used, and how analytics cookies and the referral program work now has its own dedicated Privacy Policy page — see that page for the full detail.
gosocialman.com/terms/