Information We Collect
Booking & contact details: name, email, phone number, and — for sports coverage bookings — the athlete's name, jersey number, position, team/club name, and a parent or guardian's contact information where the athlete is a minor.
Referral names: the optional "Who sent you?" field on booking forms — whatever name a customer types there is stored with their booking, so I know who to thank for the word of mouth.
Payment information: card and billing details are entered directly into Stripe's own secure payment fields and go straight to Stripe — this site and its database never receive or store your full card number, expiration date, or CVC. We do keep a Stripe-issued token identifying your saved payment method, the booking amount, and the transaction status, so a confirmed order can actually be charged and so refunds/support requests can be looked up.
Instagram messages: if you message @mikethefilmer on Instagram, the message, your Instagram username and name, and when it was sent are saved to my private booking system so I can look up your order and reply. They're used only to answer you, never sold or used for ads, and you can ask me to delete them anytime (see Your Choices below).
Automatic data: standard technical data such as IP address, browser/device type, and pages visited, collected through Google Analytics and the site's own anonymous visit counter (see Cookies & Analytics below).
How It's Used
Information is used to process and confirm bookings and projects, identify which athlete or team a booking covers, communicate with you about your order (confirmations, delivery, scheduling changes), run the referral discount program, prevent fraud, and understand how the site is used so it can be improved. We don't use your information for marketing you haven't asked for, and we don't sell it.
Sharing & Third Parties
Information is shared only with the service providers this business actually runs on, and only as needed to provide the service:
- Stripe — payment processing. Stripe handles and stores your actual card details under its own privacy policy and security standards; we never see or store the full card number.
- Google Analytics — site analytics (see below), only once you've accepted the cookie banner.
- SiteGround — this site's web hosting provider.
Beyond these, personal information is shared only if required by law, or to protect the rights, property, or safety of this business or its customers. It is never sold.
Mobile numbers are a special case and are covered separately below — see Text Messages.
Text Messages (SMS/MMS/RCS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Phone numbers collected for text messaging, and any consent you give to be texted, are never sold, rented, or shared with anyone for their own marketing. This is a permanent commitment, not a current setting.
Who the texts come from. Text messages are sent by SocialMan, Orlando, FL — the business behind the Mike the Filmer sports-coverage brand. If you booked with Mike the Filmer, SocialMan is who is texting you.
What we do with your number. Your mobile number is used to text you about your own booking — confirmations, schedule and field changes on the day, when your video or photo album is ready, and occasional news about upcoming events you might want covered. Nothing else.
Consent is optional and separate. You are never required to agree to texts in order to book. The consent checkbox on our booking forms is unchecked by default, is not a condition of any purchase, and you can book, pay, and be delivered to without ever ticking it. Consent to receive text messages is not shared with third parties or affiliates for any purpose.
Who sends them. Messages are delivered through our messaging provider, Twilio, acting purely as a processor on our behalf. Twilio and the mobile carriers handle your number only to deliver our messages to you; they are not permitted to use it for their own marketing. Message and data rates may apply, and message frequency varies.
Stopping them. Reply STOP to any message to opt out immediately, or HELP for help. You can also email mike@gosocialman.com or call 407-487-2680 and we will switch it off for you. Opting out of texts does not affect your booking, and we will still email you about it.
Full messaging terms, including message frequency and rates, are in the Text Messaging Terms section of our Terms of Service.
Cookies & Analytics
This site uses Google Analytics (GA4) to understand traffic and which pages are useful — things like page views, general location (city/region level, not precise), device type, and roughly how visitors found the site. Google Analytics sets its own cookies to do this.
That cookie is off by default. The first time you visit, a small banner at the bottom of the page asks whether to turn on analytics; Google Analytics does not run until you click Accept, and clicking Decline (or just ignoring it) keeps it off. You can change your mind later by clearing this site's data in your browser settings, which brings the banner back.
Separately, the site keeps its own anonymous count of page visits and which buttons get tapped, so Mike can see which pages help families book. It uses no cookies and stores nothing on your device. It never records what you type, and it doesn't store your IP address or browser details — only a scrambled code that changes every day, so a visit can't be linked to you or to your visits on other days. Admin and crew visits aren't counted.
Aside from that analytics cookie and the My orders sign-in cookie described below, this site otherwise only uses your browser's local storage for small conveniences that never leave your device — your light/dark theme choice and your cookie-banner answer itself.
My orders. If you've booked with Mike the Filmer, you can see your orders and videos on the My orders page. There's no password: you enter the email you booked with (or, if you agreed to texts, your mobile number), and we send a one-time sign-in link that works for 30 minutes. Signing in places a cookie that keeps that device signed in for 30 days or until you sign out; it isn't used for anything else. The page only shows orders booked with that email. We keep a short record of sign-in requests (the email or number, the time and the IP address) to prevent misuse. Sign-in emails are sent through our email provider, Resend, and your videos are stored in Google Drive; both act only as processors on our behalf.
Children's Privacy
Our services are not directed at children under 13, and we don't knowingly collect information directly from a child that age. For youth athlete coverage, a parent or guardian must be the one submitting the athlete's information (name, jersey number, position, team, etc.) and agreeing to these policies on the athlete's behalf.
Security & Retention
Reasonable security measures are used to protect your information, but no website, database, or internet transmission is completely secure. Booking and project records are kept for as long as needed for business, tax, and legal purposes; you can ask us to delete information that isn't otherwise required to be kept (see Your Choices below).
Your Choices
You can decline or later turn off analytics cookies at any time (see Cookies & Analytics above). You can ask us — using the contact info below — to tell you what information we have on file for you, correct it, or delete it, subject to what we're required to keep for completed transactions and tax records.
Contact
Questions about this policy or your information can go to mike@gosocialman.com or 407-487-2680.
gosocialman.com/privacy-policy/